Why should insurance brokers dive into a digital transformation?
Since the end of 2022, the Akiri Consultants’ team has been working with insurance brokers as part of the ITN (Initiative de Transformation Numérique) program. The industry Brokers face major technological challenges, particularly due to a lack of connectivity between their IT tools, especially around their BMS (Broker Management System). By acting as a link between customers and insurers, brokers mobilize their expertise to offer an excellent service. However, the focus on the customer experience can sometimes lead to [...]