{"id":4316,"date":"2025-03-22T13:26:29","date_gmt":"2025-03-22T17:26:29","guid":{"rendered":"https:\/\/akiriconsultants.com\/?p=4316"},"modified":"2025-03-22T16:49:38","modified_gmt":"2025-03-22T20:49:38","slug":"revolution-service-client","status":"publish","type":"post","link":"https:\/\/akiriconsultants.com\/fr\/revolution-service-client\/","title":{"rendered":"Et si la technologie r\u00e9volutionnait \u00e0 la fois votre service client et vos processus internes?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e8eaf0;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h4><span style=\"color: #800000;\"><strong>Comment am\u00e9liorer un service client qui passe par un volume ing\u00e9rable d&rsquo;\u00e9changes courriels ?<\/strong><\/span><\/h4>\n<p>Nous avons accompagn\u00e9 une entreprise d\u00e9pass\u00e9e par les courriels de demandes clients. Chaque jour, les \u00e9quipes jonglaient avec des suivis manuels, des priorisations complexes et des d\u00e9lais de r\u00e9ponse allong\u00e9s. R\u00e9sultat ? Une frustration croissante pour les \u00e9quipes internes, combin\u00e9e \u00e0 des d\u00e9lais de r\u00e9ponses d\u00e9raisonnables pour les clients.<\/p>\n<h4><strong>Notre mandat : Accompagner l&rsquo;entreprise dans l&rsquo;identification de solutions pour am\u00e9liorer le service client et optimiser les processus internes<\/strong><\/h4>\n<h4><strong><span style=\"color: #800000;\">Quels obstacles paralysaient leur service client?<\/span><\/strong><\/h4>\n<ul>\n<li><strong>Un tri manuel chronophage<\/strong> : Une ressource passait ses journ\u00e9es \u00e0 classer et attribuer les demandes aux bonnes personnes; Une t\u00e2che r\u00e9p\u00e9titive, sans valeur ajout\u00e9e, et sujette aux erreurs.<\/li>\n<li><strong>Une r\u00e9partition manuelle des demandes<\/strong>, faite en fonction d&rsquo;une estimation humaine des charges de travail et des disponibilit\u00e9s de chacun, pouvant entra\u00eener une surcharge pour certains et une sous-exploitation pour d&rsquo;autres.<\/li>\n<li><strong>Un suivi client inefficace<\/strong> : Sans rappels automatis\u00e9s ni priorisation claire, certaines demandes restaient en attente des semaines, sans suivi structur\u00e9.<\/li>\n<li><strong>Un manque de visibilit\u00e9 pour les clients:<\/strong> Ignorant le statut de leurs demandes, ils envoyaient des relances, augmentant encore la charge de travail des \u00e9quipes.<\/li>\n<\/ul>\n<p>Face \u00e0 ces enjeux, nous avons accompagn\u00e9 l&rsquo;entreprise dans l&rsquo;analyse de ses besoins et la s\u00e9lection d&rsquo;une solution technologique adapt\u00e9e: un portail client permettant la gestion centralis\u00e9e des demandes.<\/p>\n<h4><strong><span style=\"color: #800000;\">Comment identifier la solution id\u00e9ale sans faire d&rsquo;erreur co\u00fbteuse en temps ou en argent?<\/span><\/strong><\/h4>\n<p>Face \u00e0 la multitude de solutions disponibles sur le march\u00e9, choisir la bonne technologie ne s&rsquo;improvise pas. Nous avons accompagn\u00e9 notre client \u00e0 travers cette <strong>d\u00e9marche structur\u00e9e pour parvenir \u00e0 un choix \u00e9clair\u00e9: <\/strong><\/p>\n<\/div><style>\n    .decision-container {\n        display: flex;\n        max-width: 900px;\n        margin: 20px auto;\n        gap: 30px;\n    }\n    \n    .decision-step {\n        background-color: #b5b5b3;\n        width: 190px;\n        padding: 25px 15px;\n        box-sizing: border-box;\n    }\n    \n    .step-number {\n        font-size: 52px;\n        font-weight: 600;\n        color: white;\n        margin-bottom: 25px;\n    }\n    \n    .step-description strong{\n        font-weight: 600;\n    }\n    .step-description {\n    \tline-height: 1.5rem;  \n\t}\n    @media (max-width: 940px) {\n        .decision-container {\n            flex-direction: column;\n        }\n        \n        .decision-step {\n            width: 100%;\n            margin-bottom: 15px;\n        }\n    }\n<\/style>\n<div class=\"decision-container\">\n\t\n      <div class=\"decision-step\">\n          <div class=\"step-number\">01<\/div>\n          <div class=\"step-description\"><strong>Analyse des besoins et des flux de travail<\/strong> pour identifier les solutions potentielles<\/div>\n      <\/div>\n      <div class=\"decision-step\">\n          <div class=\"step-number\">02<\/div>\n          <div class=\"step-description\"><strong>\u00c9valuation approfondie<\/strong> et s\u00e9lection de trois solutions finalistes<\/div>\n      <\/div>\n  <div class=\"decision-step\">\n      <div class=\"step-number\">03<\/div>\n      <div class=\"step-description\"><strong>Analyse des r\u00e9ponses et d\u00e9monstrations des fournisseurs<\/strong> pour l'ad\u00e9quation fonctionnelle et le co\u00fbt de livraison<\/div>\n  <\/div>\n  <div class=\"decision-step\">\n      <div class=\"step-number\">04<\/div>\n      <div class=\"step-description\"><strong>Choix final effectu\u00e9<\/strong> en fonction de l'alignement avec les meilleures pratiques et les besoins de l'entreprise<\/div>\n  <\/div>\n<\/div><div class=\"fusion-text fusion-text-2\"><h4><strong><span style=\"color: #800000;\">Comment le portail client a-t-il livr\u00e9 des b\u00e9n\u00e9fices concrets?<\/span><\/strong><\/h4>\n<p>\u2714 <strong>Automatisation et fluidit\u00e9<\/strong> : Plus besoin d&rsquo;une ressource d\u00e9di\u00e9e \u00e0 la r\u00e9partition des demandes; L&rsquo;attribution est d\u00e9sormais automatis\u00e9e selon la disponibilit\u00e9 et l&rsquo;expertise des \u00e9quipes.<br \/>\n\u2714 <strong>Une meilleure visibilit\u00e9 pour les clients<\/strong> : Chaque client peut suivre l&rsquo;avancement de sa demande en temps r\u00e9el et re\u00e7oit des notifications automatiques sur son statut.<br \/>\n\u2714 <strong>Un suivi optimis\u00e9<\/strong> : Gr\u00e2ce \u00e0 une gestion centralis\u00e9e, plus aucune demande ne tombe dans l&rsquo;oubli.<br \/>\n\u2714 <strong>Une analyse de performance am\u00e9lior\u00e9e<\/strong> : L&rsquo;entreprise dispose d\u00e9sormais de donn\u00e9es pr\u00e9cises sur les d\u00e9lais de r\u00e9ponse et la charge de travail des \u00e9quipes, ce qui lui permet d&rsquo;optimiser en continu ses processus.<br \/>\n\u2714 <strong>Une gestion s\u00e9curis\u00e9e des documents<\/strong> : Fini les fichiers \u00e9parpill\u00e9s dans les courriels, le portail assure une meilleure protection des \u00e9changes confidentiels.<\/p>\n<p>Gr\u00e2ce \u00e0 ce projet, l&rsquo;entreprise a consid\u00e9rablement am\u00e9lior\u00e9 son service client tout en fluidifiant ses processus internes, parvenant \u00e0 une <strong>meilleure satisfaction des clients et des \u00e9quipes lib\u00e9r\u00e9es des t\u00e2ches chronophages, avec une gestion des demandes enfin sous contr\u00f4le.<\/strong><\/p>\n<p>Notre accompagnement pour identifier les enjeux et les opportunit\u00e9s d&rsquo;am\u00e9lioration, ainsi que pour rechercher et \u00e9valuer les solutions technologiques, a permis \u00e0 l&rsquo;entreprise de choisir une solution adapt\u00e9e \u00e0 ses besoins.<\/p>\n<p><strong>Votre service client croule sous les courriels? Parlons-en !<\/strong><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:75% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : auto;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : auto;}@media only screen and (max-width:1080px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:840px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":4361,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[46],"tags":[],"class_list":["post-4316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Et si la technologie r\u00e9volutionnait \u00e0 la fois votre service client et vos processus internes? - Akiri Consultants Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/akiriconsultants.com\/fr\/revolution-service-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Et si la technologie r\u00e9volutionnait \u00e0 la fois votre service client et vos processus internes? - Akiri Consultants Inc.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/akiriconsultants.com\/fr\/revolution-service-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Akiri Consultants Inc.\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-22T17:26:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-22T20:49:38+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/akiriconsultants.com\/wp-content\/uploads\/2025\/03\/illustration-blog-portail-client.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nour\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nour\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/akiriconsultants.com\\\/fr\\\/revolution-service-client\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/akiriconsultants.com\\\/fr\\\/revolution-service-client\\\/\"},\"author\":{\"name\":\"Nour\",\"@id\":\"https:\\\/\\\/akiriconsultants.com\\\/fr\\\/#\\\/schema\\\/person\\\/6bcc568b690abfd6a3d3a6cfc5d6eff7\"},\"headline\":\"Et si la technologie r\u00e9volutionnait \u00e0 la fois votre service client et vos processus internes?\",\"datePublished\":\"2025-03-22T17:26:29+00:00\",\"dateModified\":\"2025-03-22T20:49:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/akiriconsultants.com\\\/fr\\\/revolution-service-client\\\/\"},\"wordCount\":1513,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/akiriconsultants.com\\\/fr\\\/revolution-service-client\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/akiriconsultants.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/illustration-blog-portail-client.png\",\"articleSection\":[\"Non classifi\u00e9(e)\"],\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/akiriconsultants.com\\\/fr\\\/revolution-service-client\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/akiriconsultants.com\\\/fr\\\/revolution-service-client\\\/\",\"url\":\"https:\\\/\\\/akiriconsultants.com\\\/fr\\\/revolution-service-client\\\/\",\"name\":\"Et si la technologie r\u00e9volutionnait \u00e0 la fois votre service client et vos processus internes? 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