What if technology could revolutionize both your customer service and internal processes?

Is your customer service department overwhelmed by an unmanageable volume of emails? We recently came across a client struggling with a flood of customer inquiries via email. Every day, their teams juggled manual follow-ups, complex prioritization, and lengthy response times. The result? Growing frustration among internal teams and unreasonable response delays for customers. Our mission: To help the client identify solutions to enhance customer service and optimize internal processes. What obstacles were crippling their customer service? Time-consuming manual sorting [...]

Process Modeling: Choosing Between BPMN and ISO 5807 to Optimize Your Organization

Effective process modeling is crucial for any business aiming to enhance efficiency and streamline operations. If you’re looking to improve your workflows, understanding the methods available to you is key. In this article, we’ll explore two of the most recognized notations in process modeling: BPMN (Business Process Model and Notation) and ISO 5807. By examining their features, advantages, and limitations, you’ll be well-prepared to choose the one that best suits your organization’s needs. What is BPMN? BPMN is a [...]

AI surrounds us: Harness this technology to unlock your organization’s full potential

In a constantly evolving world, staying ahead of technological trends is essential for any business seeking to remain competitive. Among these trends, artificial intelligence (AI) stands out as a true catalyst for digital transformation. AI for automating repetitive tasks Over the past year, you’ve almost certainly heard of generative AI (GenAI), a revolutionary technology that not only creates content but is also, based on advanced learning models, capable of generating tailored solutions for specific contexts. For example, in corporate training, [...]

Why should insurance brokers dive into a digital transformation?

Since the end of 2022, the Akiri Consultants’ team has been working with insurance brokers as part of the ITN (Initiative de Transformation Numérique) program. The industry Brokers face major technological challenges, particularly due to a lack of connectivity between their IT tools, especially around their BMS (Broker Management System). By acting as a link between customers and insurers, brokers mobilize their expertise to offer an excellent service. However, the focus on the customer experience can sometimes lead to [...]

Launch a digital transformation project within your manufacturing company

How can you launch a digital transformation project within your manufacturing company without going through a year of strategic planning? We know that if you operate a manufacturing SME, finding the time and resources to launch innovative technology projects is difficult. We recently helped an aerospace supplier realize their ambition to optimize their operations by assessing the digital maturity of their critical & value-add business processes. Our mandate: provide their executives with a concrete roadmap to determine next steps [...]

Interview with Rachel Bachmann: The Advantages of Employee Ownership at Akiri Consultants

Why did you choose to make Akiri Consultants an employee-owned company? I believe that employee ownership is the model of the future. In today's capitalist society, the gap between the rich and the rest of the population continues to widen. I wanted to adopt a more equitable approach to wealth distribution. Employee ownership allows individuals to have a stake in the company's success, which fosters a sense of responsibility and dedication. When employees own something, they take care of [...]

Business Analysts: The Key to Business and Technology Integration

Business analysts (BAs) are essential to the success of any organization in order to integrate technology with their operations. They understand the potential of technology, can explain it to stakeholders, and help to find the right solution that will improve the business’s performance. They essentially act as a bridge between the technical and non-technical aspects of the business, translating complex technical concepts into terms that non-technical stakeholders can understand. Business analysts can also prioritize tasks and initiatives and build a [...]

Tech trends for a more resilient supply chain

Download your own copy of our infographic by clicking HERE. More than ever before – during these last few months with the pandemic disrupting networks and consumer behaviours – supply chains have been challenged. The weakest links from supplier to customer were tested, and they often broke under repeated and intense pressure. Many supply chains have not yet recovered. How can technology help get us back on track and ensure our supply chains run smoothly – and are more [...]

Eight important questions to ask a potential ERP solution vendor

An Enterprise Resource Planning (ERP) system touches many different parts of the business such as R&D, Finance, Supply Chain, Sales & Marketing and HR so choosing the right one is very important. Most ERP solutions will cover 80% of what businesses need, but what about the unique requirements of each company? With so many ERP vendors on the market, how do you know which vendor will be the right fit for your organization?  Sometimes, it is just knowing where [...]

Defining User Requirements? Think like a User!

Image from the Government of Canada. When developing a new product or solution, an often forgotten element is that a technology’s ascent to success strongly depends on its adoption and utilization. The Covid-19 Alert App is a great example of a product where user adoption depends on more than just the right technology. Since the benefits of this app positively correlates with the number of people who decide to install it, the user experience was put at the forefront of [...]

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